Frequently Asked Questions

If you'd like to know more, get in touch with us via our Social Media, or email our Business Development Director, Nathan Collymore (pictured) with any questions you might have!


Email: customercare@mytouchdownbox.com

Order Enquiries: 0203 560 4535

Press Enquiries: 07539 331 881


Twitter: @mytouchdownbox

Facebook: My Touchdown Box

Instagram: @mytouchdownbox


Hours:

Monday to Friday: 8AM to 6PM


Frequently Asked Questions:


When will my box arrive?

If you've ordered a one-off box, your box will be dispatched within ten working days. Our subscription boxes are dispatched on the 20th of every month/quarter and take 3-5 working days to arrive. 


What will I get in my box?

Our one off boxes typically contain a t shirt or hat, a mini 2" helmet or playing cards, a team flag, banner or pennant and either a mug, scarf, gloves or a team Wilson football. 

Our subscription boxes vary much more, depending on the customer's size, stock availability and any special requests they may have made. We look at each subscriber's overall record and do our best to supply them with a wide range of NFL merchandise.

If there are specific items you do/do not want in your box just let us know.


What shipping method do you use?

We want to ensure your delivery is in safe hands. Because of this, all our boxes are sent via the 'Track & Trace' Royal Mail recorded delivery service. You will receive an email with your tracking number once your box has been dispatched.


Can I skip a month?

Yes! We have put a 'Skip' option in place for those months where an unexpected emergency occurs or things get a bit tight. Simply log in to your online account and click 'skip'. You will then skip your subscription and payment for a month and it will reinstate automatically for the following month. You can also change your subscription from monthly to quarterly or vice versa.


When do I pay?

For individual box orders, payment will be made upon checking out. 

Subscribers will be billed on the 1st of either every month or every quarter, depending on whether you are a monthly or quarterly box subscriber. 

When you sign up and make your first payment, your details are then stored, you will then be automatically billed on the 1st of each month or quarter. 


What are your monthly cut-off dates?

Our cut-off date is the 18th. If you sign up before the 18th, you will receive a box that same month and will then be billed on the 1st for the following month's box. 

If you sign up on or after the 18th, your payment will be for your box the following month, so don't worry, you won't be charged again on the 1st!


How do I order a one-off team box?

For individual boxes, please visit the 'Individual Boxes' area via our Menu.


How will you know my size?

Once you've chosen the box or subscription you would like, you will be asked to select your size.  For sizes that aren't currently shown as an option on our site, please email us to check for availability, we will always do our best to cater!


What if I have some NFL items already?

If you have any specific items already, let us know what they are and we'll add a note to your file to be sure that you don't receive anything you already have.


How can you guarantee I won't get the same item more than once?

We believe that true quality and service is all in the detail. 

Because of this, as a subscriber, you will have your own bespoke file where we record all the items you receive, as well as any special requests. This means we are able to promise that you'll never get the same item twice. 


Are your boxes good value for money?

By buying wholesale, we are able to pass the discounts down to the customer. That, combined with no international shipping fees as well as free delivery (free delivery applies for UK fans only) means our customers are very happy! 


Please note that there may be occasions where 'flash sale' deals occur on other websites. We base our box costs on the Recommended Retail Price (RRP) of each item. Naturally, it is not logistically possible for us to constantly monitor multiple websites for flash sale comparisons. We purchase many of our items from overseas distributors and cannot, therefore, decrease the costs of our boxes accordingly. 


Where do you ship to?

Everywhere! Delivery to our UK subscribers is free. A flat shipping fee of £17.50 is applied for deliveries to the US. A flat shipping fee of £15 is applied for deliveries to anywhere else in the world.


How do I cancel my subscription?

Cancelling your subscription is simple. Just log-in to your online account and update your settings. If you cancel after your billing date, you will still receive your box for that month or quarter.


How do I change my order information?

You can change your team, frequency and size by logging into your account. Changes made after the 5th of the month will take effect from the following month.


Can I return an item?

In the extremely unlikely event that an item arrives damaged or broken, we will of course issue refunds for such issues. If there are items you do not want or already have prior to subscribing, please tell us upon subscribing as items are non-returnable.