How it works

If you'd like to know more about My Touchdown Box, get in touch with us via our Social Media pages or email our Business Development Director, Nathan Collymore (above), with any questions.


Email: customercare@mytouchdownbox.com (guaranteed responses within 48 hours)

Press Enquiries: 07539 331 881


Twitter: @mytouchdownbox

Facebook: My Touchdown Box

Instagram: @mytouchdownbox


Hours:

Monday to Friday: 8AM to 5PM


Frequently Asked Questions:


When will my box arrive?

Gift Box orders are dispatched within 14 working days. In the unlikely event that an item is out of stock, we will reach out to you to let you know if your dispatch date has been affected. 

Subscription Boxes are dispatched on the 20th of every quarter from when you sign up.

Our boxes are sent via recorded delivery and may take up to 5 working days to arrive within the UK and up to 10 working days internationally. 


What will I get in my box?

 Our Baby Boxes include an official NFL babygrow or outfit, a set of dummies, a baby bottle or bib and either a teddy, blanket or other baby item. 

Our Kid's Activity Boxes include an NFL colouring book, a set of colouring pencils, a puzzle or Lego, a teddy bear or pop figure and a junior Wilson football. If you'd like a t-shirt to be included in your box, just let us know.

Our Christmas Gift Boxes include a t-shirt or winter hat, a Christmas stocking, tree decorations or a Christmas hat, a 2" mini helmet and a team mug. If you would like a t-shirt instead of a hat or vice versa or for any other special requests, please let our team know via email or send us a message on one of our social media pages. 

For Children's Christmas Boxes, a teddy bear will be included in place of the t-shirt or hat. 

Our Adult Gift Boxes vary but typically include a t-shirt or hat, a 2" mini Riddell helmet, a fLag or banner, and either a scarf, mug, Wilson football or other item. 

The content of each box purchase is logged against your very own customer record, which means you won't receive any duplicated items when you order from us again!

To build your own box, just get in touch with our team via Social Media or email.

Our subscription boxes also vary a lot depending on the customer's size, stock availability and any special requests they may have made. We look at each fan's overall record and do our best to supply them with a wide range of NFL merchandise.

If there are specific items you do/do not want in your box just let us know.


What shipping method do you use?

All of our boxes are sent via the Second Class 'Tracked & Signed For' Royal Mail recorded delivery service. You will receive an email with your tracking number once your box has been dispatched.


Can I skip a quarter?

Yes! We have put a 'Skip' option in place for those times where an unexpected emergency occurs or things get a bit tight. Simply log in to your online account and click 'skip', or email our team and ask us to do this for you. You will then skip your subscription and payment for a quarter and it will reinstate automatically the following quarter. 


When do I pay?

For Gift Boxes, payment will be made upon checking out. 

For Subscription Boxes, payment will be taken upon checking out and then on the 1st of every quarter thereafter.

When you sign up and make your first payment, your details are stored, you will then be automatically billed on the 1st of each quarter. 

Please note we are now accepting PayPal as a payment method, in addition to paying by Debit or Credit Card.


How will you know my size?

Once you've chosen the box or subscription you would like, you will be asked to select your size.  For sizes that aren't currently listed as an option on our site, please email us to check for availability, and we will do our best to cater.


What if I have some NFL items already?

Simple. Just let us know what items they are and we'll add a note to your file to be sure that you don't receive anything you already have. Either send us photos or a list of what you have.


How can you guarantee I won't get the same item more than once?

We believe that true quality and service is all in the detail. 

Because of this, as a subscriber, you will have your own bespoke file where we record all the items you receive, as well as any special requests. This means we are able to promise that you'll never get the same item twice. 

In the unlikely event that you do, we will issue you with a new item and you can keep any duplications we have sent as spares, or pass on to a fellow fan.


Where do you ship to?

We are delighted to say that we are now shipping worldwide. Delivery to our UK customers is free, a shipping fee of £17.50 is applied for deliveries to the USA and a flat shipping fee of £15 is applied for deliveries for anywhere else in the world.


How do I cancel my subscription?

Cancelling your subscription is simple. Just log-in to your online account and update your settings. If you cancel after your billing date, you will still receive your box for that month or quarter.


How do I change my order information?

You can change your team, frequency and size, or put a skip in place by logging into your account. Changes made after the 5th of the month will take effect from the following month.


Can I return an item?

In the extremely unlikely event that an item arrives damaged or broken, we will of course issue refunds for such issues. If there are items you do not want or already have prior to subscribing, please tell us upon subscribing as items are non-returnable.